Today a technician from AT&T showed up to try to restore our uVerse internet service that was cut off a week and a half ago for no apparent reason. After three hours, one factory reset, and one new modem, we are still without service. The tech told me that the underlying problem was that our service had been "upgraded" from DSL to vDSL, and this was incompatible with our house's wiring. (Our house is only five years old, so the wiring is not exactly ancient.)
OK, so can I get switched back to regular DSL?
Maybe (the tech wasn't sure) but to do that, I am going to need to call AT&T and start an entirely new work order. So a week and a half into this nightmare I am back to square 1.