I've known for a while that AT&T sucks
but they just took suckage to a whole new level. We recently moved to the Bay Area from Los Angeles, where we had two phone lines. When I called to move our phone service I asked for forwarding recordings to be placed on our old lines. They said no problem. It took us a week to actually get hooked up to our new phone lines (a story for another time), so today was the first day that we were actually able to make calls from our new house. I called our old numbers to make sure that the forwarding recordings were up and had the correct number on them. They weren't. They just said, "You have reached a number that has been disconnected..." So I called AT&T and asked them to fix it. They said that they could only put the recording on one of the two lines.
Yes, that's right. It's obviously not technically impossible for them to do it, it's strictly a business decision. Because the two numbers were on one residential account, I can only get one forwarding recording. I can't even pay to get a second one. I have no choice but to have one of my numbers come up as "disconnected or no longer in service."
Un freakin' believable.
On the plus side, this makes it a lot easier to decide whether or not to get a second line from AT&T this time around. I can't wait for my iPhone contract to expire so I can get a Nexus One. I've absolutely had it with AT&T. (I'm none too thrilled with Apple nowadays either.)