tag:blogger.com,1999:blog-5592542.post5559447887151118063..comments2024-03-18T17:28:44.693-07:00Comments on Rondam Ramblings: AT&T: the nightmare continuesRonhttp://www.blogger.com/profile/11752242624438232184noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-5592542.post-14332257979856846762015-02-27T14:41:35.509-08:002015-02-27T14:41:35.509-08:00Oh of course AT&T won't pay the bill. But ...Oh of course AT&T won't pay the bill. But you can nevertheless post it on your blog, and make it clear that you are trying very hard to properly estimate the matter. If enough trustworthy, competent people were to do this with tech support costs, I wonder what would happen.<br /><br />I hear you on the testiness. Yesterday I found out that I missed a major strategy for the meeting at Lukehttps://www.blogger.com/profile/18395549142176242491noreply@blogger.comtag:blogger.com,1999:blog-5592542.post-90714007216213658722015-02-27T14:37:38.635-08:002015-02-27T14:37:38.635-08:00> I suggest keeping a record of time spent on t...> I suggest keeping a record of time spent on this, and then estimate a bill for them at the end based on a reasonable hourly rate.<br /><br />Yeah, I'm sure AT&T will pay that bill right away.<br /><br />> verifying accuracy would be a nightmare if even possible, but as pipe dreams go, this was a pleasant one.<br /><br />Theoretically, all these interactions are being recorded. OfRonhttps://www.blogger.com/profile/11752242624438232184noreply@blogger.comtag:blogger.com,1999:blog-5592542.post-3867534664144587772015-02-27T14:11:08.257-08:002015-02-27T14:11:08.257-08:00I suggest keeping a record of time spent on this, ...I suggest keeping a record of time spent on this, and then estimate a bill for them at the end based on a reasonable hourly rate. I was joking around that someone should do a Kickstarter for this, so that people can show how terrible tech support is by how much money they lost in having to deal with tech support. Of course, verifying accuracy would be a nightmare if even possible, but as pipe Lukehttps://www.blogger.com/profile/18395549142176242491noreply@blogger.com