I'm stealing my headline from MG Seigler because I can't think of any better way to put it. I found out the hard way today that my iPhone voice mail has been down for several weeks, that AT&T has known about this, that they have not been able to fix it, and worst of all, that they didn't bother to let their customers know. This is a failure of staggering proportions. When I finally got caught up on all my voice mail messages it turned out that I had missed some really important ones, including a reminder from my mom to call my dad on his birthday (which I actually did forget to do -- sorry Dad!) God only knows what important messages other people having this problem may have missed.
Honestly, Apple and AT&T, it's not like this is some obscure feature that no one ever uses, this is absolutely central to the fundamental function of a phone nowadays. And how hard can it possibly be to fix?
In a truly competitive market (without the lock-in and without the quadruple de facto monopoly of pure evil telecoms), AT&T would have so many customers leaving over this that they would just go out of business next week. Sad that this isn't the case. I mean, restaurants with health inspection problems are forced to close their doors, why can't telecoms with serious service issues be put to rest? Too bad the barrier to entry in the telecom field is an invincible force field called licensed spectrum, or else some company (Google?) would come along and treat its customers as something other than dung and take all the business.
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